Returns & Warranty Policy

At Starlight Outdoor, every piece is made to embody longevity, craftsmanship, and intention. Because our furniture is designed and produced with exceptional care — often made specifically for you — our return and warranty policies are crafted to reflect both quality assurance and fairness.

Final Sale

Made-to-Order & Custom Items

Each made-to-order and custom piece is crafted exclusively for you.

Items are final sale once production begins
Cannot be returned, exchanged, or cancelled
Team reviews all specifications before production
Complete clarity on materials and dimensions

Before confirming your order, our team will review all material selections, dimensions, and specifications to ensure complete clarity.

7 Days

In-Stock Items

We want you to feel confident about your purchase.

Returns accepted within 7 days of delivery
Item must be unused and unassembled
Must remain in original packaging
Return authorization required from Client Care

Return shipping costs and any associated duties or customs fees are the responsibility of the customer.

48 Hours

Damaged or Defective Items

Your satisfaction is our priority.

Notify us within 48 hours of delivery
Include detailed photos of product and packaging
Team coordinates with logistics partners
Repair, replace, or refund as appropriate

To expedite resolution, include detailed photos of the product and packaging.

Limited

Warranty Coverage

All products are protected under our limited warranty.

Covers manufacturing defects only
Meets legal minimums in your region
Does not cover normal wear and tear
Excludes environmental exposure damage

This warranty does not apply to natural variations in materials or damage from improper care.

Warranty Exclusions

Normal wear and tear

Natural variations in materials (wood grain, color differences)

Damage from improper care or accidents

Environmental exposure damage

Our Commitment

Long-term Support

We remain committed to supporting you long after delivery

Care Guidance

Offering care guidance and maintenance advice whenever needed

Personalized Service

Personalized assistance for your investment in timeless design

Warranty Claims

For warranty inquiries or claims, please contact our Client Care team.

Email Support

Damage Reports

Include detailed photos of the product and packaging for faster resolution.

Required within 48 hours of delivery