Store Policy

At Starlight Outdoor, every piece is created with intention — from the moment your order is placed to the day it arrives at your home. Our policies are designed to ensure a transparent and seamless experience worthy of the craftsmanship behind our furniture.

Custom

Made to Order

Most of our designs are made to order, allowing each piece to be tailored to your preferences.

50% deposit required before production
Remaining balance due prior to shipment
No cancellations once production starts
Each piece crafted specifically for you

Worldwide

Shipping & Delivery

We proudly ship worldwide through trusted third-party logistics partners.

Delivery timelines vary by destination
Detailed tracking information provided
Production schedules affect timing
Customs processes may apply

Limited

Returns & Exchanges

Because each piece is crafted to order, all made-to-order and custom furniture sales are final.

Made-to-order items: Final sale
In-stock items: 7-day return window
Must be unused and unassembled
Customer pays return shipping

48 Hours

Damages & Defects

We take great care to ensure your furniture arrives in pristine condition.

Contact us within 48 hours of delivery
Include photos of any issues
Team coordinates with logistics partners
Prompt resolution guaranteed

Limited

Warranty

All products include a limited warranty that meets the legal requirements of your region.

Covers manufacturing defects
Does not cover normal wear
Excludes environmental exposure
Excludes improper use

24/7

Customer Care

We believe that owning our furniture should feel as effortless as the spaces it inhabits.

Order inquiries support
Delivery assistance
Maintenance guidance
Contact: support@starlightoutdoor.com

Important Timelines

Production Start

After 50% deposit received

Damage Reports

Within 48 hours of delivery

Returns Window

7 days for in-stock items only

Shipping

Worldwide delivery available

Need Help?

Our Client Care team is here to assist with any questions about your order, delivery, or maintenance.

Contact Support